We are a user research consultancy, delivering thoughtful, pragmatic user research insights.  We help products and services teams understand what’s hard to conceptualise. We creatively design research activities which methodically explore complex problem spaces in full compliance with privacy regulations, then deliver insights efficiently and, to our clients, effortlessly.  We also provide our subject matter expertise through corporate and public training courses, and consultancy services, helping raise the skill sets, competencies and practices of designers, researchers and product people all over the world.  We provide our work in English or in French, remotely, in-person or blended.