Common questions

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Frequently asked questions

F.A.Q
  • What are the GTC reception hours?
  • Reception is fully managed from 9am - 5pm, Monday to Friday.
  • What are the lease options?
  • We offer short term flexible licence agreements for units and monthly rollover agreements for desk space in the Cube.
  • How do I gain access to the GTC outside office hours?
  • Tenants have 24/7 access to the building. Each tenant is provided with a fob to gain access to the building out of hours and weekends.
  • How do I book a meeting room?
  • We have a range of meeting rooms available, which can be booked at reception.
  • What canteen facilities does the GTC have?
  • We have a self service canteen with hot water, fresh milk and vending machines. We also have an on-site O'Briens Sandwich bar and coffee shop open from 8am- 4pm, Monday to Friday.
  • How does incoming and outgoing post work?
  • The post is delivered and collected by An Post between 9am-10am Monday to Friday. There is an outgoing post tray at reception for outgoing mail. Each company is assigned their own individual post-box. The post is distributed to each post-box each morning.
  • When are the offices's cleaned?
  • Where cleaning services are required, offices are cleaned once a week on an assigned day.
  • Is Parking available at GTC?
  • Yes, there is an ample amount of free parking in the business park.

ICT Frequently Asked Questions

  • How do we set-up our network in GTC?
  • Each Unit in the GTC is configured with its own network segment. Units have an internal Comms cabinet which contains network connections (RJ-45) to the Data network for internet and Voice network for phones. Each Unit in GTC has its own LAN IP address scheme . Companies will have to acquire a network HubSwitch in order to complete access for their own internal network (LAN). SwitchHub pricing is available from GTC Reception.
  • Are there any restrictions on the services we can host from our network?
  • Prior approval is required from GTC management for the provision of hosting services.
  • Is wifi available in GTC?
  • Yes. GTC has wifi coverage throughout the building.
  • Is wifi available to guests and visitors?
  • Yes. Guests may avail of complimentary wi-fi access throughout the building.
  • What type of phone system is available in GTC and what capabilities does it offer to tenant companies?
  • GTC has a CISCO IP Telephony system installed. This is a modern Voice over IP system (VoIP) which offers tenants features including: Direct Dial inwards (DDI), Call-Waiting, Call-Forwarding, Voice Mail. Basic interactive voice response (IVR) capabilities are also available with the phone system as an extra option. Enquiries to GTC reception.
  • Is our network protected by a firewall?
  • Yes, a CISCO Firewall protects the internal network. You can also request a static public IP address from GTC, if you require access to services on your network (e.g. email,Web Services, FTP etc). Firewall rules are then configured according to customer requests.
  • Can we access our network from remote locations?
  • No, not directly. Access to your internal access is secured by a CISCO Firewall. To allow access to internal services on your network you can avail of a static public IP address. Using this address you can configure remote access using devices on your own internal network (LAN).
  • What broadband access is available in GTC?
  • 1Gigabyte High-speed uncontended fibre broadband is available to all tenants located in GTC. The shared service is included in the service cost for all tenants and is provided via a direct link to the Galway Metropolitan Area Network (MAN). Additional uncontended broadband can be provided to tenants at competitive rates should additional dedicated broadband be required.
  • Are there any restrictions on the content we can access on the internet?
  • No. There are no internet restrictions imposed on any company. However, the internet is intended for business use on a fair use policy and management reserves the right to control access to sites which are not consistent with the above policy.